Frequently Asked Questions (FAQ)
Q :
Do we have classes during the holidays?
A :
Our class is from Jan to Dec. 1 week holidays on Chinese New Year, Hari Raya and
Year end Holidays and also on selected public holidays
Q :
In the event that we missed a class, do we have a replacement class?
A :
If we have 2 or more classes for the same subject, level, and teacher, then students can replace the class within the same week. However, if there is only one slot for the particular class, replacement is not applicable for student's own absenteeism, unless the tutor cancels the class. Nonetheless, please notify the centre beforehand.
Q :
Is the tuition fee refundable?
A :
No. It cannot be refunded nor transferred to other subjects. Students may sign up for the class and complete the whole course for the particular month. Stopping of classes is only allowed for the following month upon completion of course for current month.
Q :
What are your operating hours?
A :
Monday - Friday : 10am - 10pm
Saturday : 9am - 6pm
Sunday : 10am - 6pm
Q :
If we were to join the class in the middle of the month, how will the fees be like?
A :
As class recordings will be provided, full fees will still be applied to those who enroll halfway through the month for their first registrations. Students who are absent because of personal matters are not excused and the full fee is still applied.
Q :
What is your class size?
A :
It depends on the subject, tutor and time slot. Usually, the evening class will be more popular among students as compared to the afternoon classes. Our classes can be as small as 5-10 students, up to a maximum of 50+ students.
Q :
How do you enrol for our classes?
A :
Parents/students are encouraged to contact us via phone or whatsapp before filling in the online registration or walk in to register or enquire about classes. This is to ensure that students are available to join the class only if there are vacancies. Another case would be classes might be on hold.
Q :
What are the payment methods?
A :
Cash and interbank only. Credit cards are not accepted. Students are advised to pay for their classes within the first 7 days of the month. Payment must be done before they join their first classes. Material fee may apply depending on subjects & period when student enrol.